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Error message: 'Unable to reprint label from mobile device.' - Knowledgebase / Lasernet FO Connector / D365 FO Connector FAQs - Formpipe Support Portal

Error message: 'Unable to reprint label from mobile device.'

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The purpose of this article is to provide a solution to being unable to reprint labels for mobile device printing. This issue occurs in Lasernet Connector version when the user tries to reprint a label and no data is generated. The following error message is displayed:

'Unable to reprint label from mobile device.'

To resolve the issue, follow these steps:

1. Add the WHSLicensePlateLabel table to the query again, as shown below:

2. Click Next, (you do not need any Fields on this table) and proceed to the Default Ranges.

3. Add a LicensePlateID field for the new table, clear the Filter checkbox and use the Expression Editor to map it to the LicensePlateID field from the original WHSLicensePlateLabel_1.

4. Finish and test again. Please check the XML in the journal and verify that the original WHSLicensePlateLabel_1 table contains the needed data in the reprint.

We have released a fix for this issue in Lasernet Connector FO v.
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