In some cases you may need to reset your password, in order to do this you will need admin rights on the server that your Lasernet Config Server is installed on. In order to do this, please follow these steps:

1. Click the menu and search 'services.msc'

2. Scroll down the services list to find Lasernet Config and Lasernet 10 service(s). Right click on them and click Stop.

3. Open Task Manager, Navigate to the details tab, locate any instances of sqlserver.exe right click and select end task.

4. Run a Windows Command prompt with Admin Rights

5. Type cd C:\Program Files\Formpipe Software\Lasernet 10\  in order to change the directory to Lasernet 10 installations folder.

6. Run LnConfig.exe in the command prompt with the following parameter:
LnConfig.exe -reset-admin-password

7. In services.msc restart the Lasernet Config 10 and Lasernet 10 Service(s).