When a user attempts to print a report from the D365 Customer Engagement application, the following error message may occur:

Solution/workaround

Follow these steps to solve this issue:

1. Open D365 FO and navigate to Lasernet > Entity reports.

2. Click Default ranges under Report ranges.

3. Validate that it's the PrimaryItemIds that is being used in the Range column. If not, you can add it.

The error message will no longer occur.