Skip to main content

Crashes or instability can be caused by third-party services locking Lasernet files - Knowledgebase / Lasernet / Lasernet Developer FAQs - Formpipe Support Portal

Crashes or instability can be caused by third-party services locking Lasernet files

Authors list

Connection to the Lasernet database and to temporary files which are locked by third-party services can be blocked causing crashes and/or instability.  

To resolve this issue, we recommend that users ensure that no third-party services are monitoring the Lasernet runtime folders. Either disable these services altogether or add a Lasernet runtime folder to the 'ignore lists' of these services.

Software monitoring changes on drives will start working on files if changed by Lasernet and locks the file whilst in the process. Lasernet needs exclusive access to its runtime folder.

The services are:
  • Anti-virus software
  • Windows Indexing Service
  • Backup software

To define the Lasernet runtime folder, follow these steps:

1. Click Server in the Tools Menu, right-click your server in the Workspace and select Edit.

The Server Properties window is displayed.

2. Click the General tab and the directory is located at the bottom of the window.

Helpful Unhelpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?

Share